Privacy Policy

At Charnwood Nursery & Pre-school Group (“CNPG”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our childcare services, arrange a visit, apply for a place or otherwise interact with CNPG.

We are committed to handling personal information responsibly and in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Charnwood Nursery & Pre-school Group is a family-run early years childcare provider with nursery, pre-school and out-of-school provision across Leicestershire.

Our website is designed to provide information about our nurseries, curriculum, childcare services, locations, admissions, funding, family support and other services.

Charnwood Nursery & Pre-school Group
22–26 Lonsdale Road
Thurmaston
Leicester
Leicestershire
LE4 8JF

Telephone: 0116 269 6162
Email: info@cnpg.uk

Depending on how you interact with us, we may collect information including:

• Your name and contact details.
• Your email address and telephone number.
• Information provided through website enquiry and contact forms.
• Information about your childcare requirements.
• Information relating to your child when necessary to provide childcare services.
• Information provided when arranging a nursery visit or making an admissions enquiry.
• Information relating to funding and eligibility where required.
• Information provided when communicating with our nurseries or staff.
• Information submitted through employment or recruitment enquiries.
• Information about how you use our website.
• Technical information such as IP address, browser type, device type and website usage information.
• Information collected through cookies and similar technologies, where applicable.

We only request information that is reasonably necessary for the purpose for which it is collected.

We may use personal information to:

• Respond to enquiries and requests.
• Arrange visits to our nurseries and pre-schools.
• Process admissions and childcare applications.
• Provide childcare and early education services.
• Communicate with parents, carers and families.
• Provide information about fees, funding and childcare entitlements.
• Support children’s learning, development, wellbeing and inclusion.
• Maintain appropriate safeguarding and welfare arrangements.
• Manage our relationship with families.
• Process payments and financial administration.
• Improve our services and website.
• Manage recruitment and employment enquiries.
• Meet legal, regulatory and safeguarding obligations.
• Send relevant marketing communications where we have a lawful basis to do so.
• Protect the security of our website, systems, staff, children and families.

Our processing activities may rely on different lawful bases under UK data protection law, depending on the circumstances. These may include contractual necessity, legal obligation, legitimate interests, vital interests and consent.

Where we rely on consent, you can withdraw your consent at any time.

As an early years provider, we necessarily process information relating to children in order to provide safe, appropriate and effective childcare and education.

We take children’s privacy particularly seriously. Information relating to children is only collected, used and shared where there is a legitimate and appropriate reason to do so.

Where appropriate, we may process information relating to a child’s health, development, additional needs, dietary requirements, allergies, medical needs or safeguarding circumstances. Some of this information may constitute special category data and will be handled with additional care and appropriate legal safeguards.

We work closely with parents and carers because we believe that strong relationships between families and practitioners are an important part of children’s development.

Our website and family communication systems may allow parents and carers to receive information, updates, photographs, observations, messages and other information relating to their child’s nursery experience.

CNPG currently uses the Famly platform to support communication between families and settings.

Where third-party services are used, their own privacy policies may also apply.

When you contact us through our website, we use the information you provide to respond to your enquiry and provide the information or service requested.

We may retain enquiry information where reasonably necessary for administration, record keeping, safeguarding, legal compliance or the management of our relationship with you.

From time to time, we may wish to send information about CNPG, our services, events, activities or other relevant updates.

Where consent is required, we will ask for it separately.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us at info@cnpg.uk.

You will continue to receive essential service communications where these are necessary, such as information relating to an enquiry, booking, childcare arrangement or existing relationship with CNPG.

Our website may use analytics services to help us understand how visitors use our website and improve the online experience.

The existing website states that Google Analytics is used to understand website visitor behaviour.

The final version of this Privacy Policy should be updated to reflect the analytics service actually installed on the new website.

Where analytics or similar technologies require consent, they will only be activated in accordance with our cookie consent settings.

Our website may use cookies and similar technologies.

Some cookies may be essential for the website to function correctly, while others may be used for analytics, preferences or other purposes.

Non-essential cookies will be managed through our cookie consent mechanism where required.

Please see our Cookie Policy for further information.

We may share personal information with trusted third parties where this is necessary and lawful.

These may include:

• Technology and IT service providers.
• Website hosting and maintenance providers.
• Communication and email providers.
• Family communication platforms.
• Payment and financial service providers.
• Professional advisers.
• Government bodies and regulatory authorities.
• Local authorities and funding bodies.
• Safeguarding agencies and other relevant organisations where necessary.
• Emergency services where appropriate.

We do not sell personal information to third parties.

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and securely.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we have a legal, regulatory, safeguarding or legitimate business reason to retain it.

Different types of information are retained for different periods.

Retention periods may be determined by applicable legislation, regulatory requirements, safeguarding obligations, financial requirements and our internal retention procedures.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Depending on the circumstances, you may have rights under UK data protection law to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information in certain circumstances.
• Ask us to restrict processing in certain circumstances.
• Object to certain processing.
• Request portability of information where applicable.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.

To exercise your rights, please contact:

Email: info@cnpg.uk

We may need to verify your identity before processing certain requests.

If you have concerns about the way we have handled your personal information, please contact us first so that we can investigate your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or data processing activities.